At AuraLabs, your health and satisfaction are our top priorities. If you're not completely satisfied with your purchase, we're here to help. We gladly accept eligible returns within 30 days of your purchase date.

You can also reach our Customer Support team by phone at +1 888 564 1348, Monday to Friday.

Returns (Non-Subscription Orders)

To help keep shipping free for our customers, all approved returns are subject to a $7.95 restocking fee per order, which will be deducted from your refund.

To initiate a return, please contact our Customer Support team within 30 days of your purchase. Once your return has been approved, securely package your item(s) and mail them to:

AuraLabs Returns
11555 Gaston Rd, Building H
Katy, TX 77494

Important: We strongly recommend using a trackable shipping service and providing our Customer Support team with your return tracking number. This allows us to monitor your return and process your refund as quickly as possible once it arrives at our warehouse.

Customers are responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrectly shipped item.

Once your return has been received and inspected, your refund will be issued to your original method of payment, less the applicable $7.95 restocking fee.

Subscription Orders

Subscription orders follow the same return policy. To initiate a return, please contact our Customer Support team at support@auralabs.net within 30 days of your purchase or subscription refill.

After your return request has been approved:

• Securely package your item(s).
• Ship them to the following address:

AuraLabs Returns
11555 Gaston Rd, Building H
Katy, TX 77494

• Email us your return tracking number so we can monitor the shipment and help expedite your refund.

Once your return has been received and inspected, your refund will be issued to your original payment method, less the applicable $7.95 restocking fee.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact our Customer Support team as soon as possible. Please include your order number and photos of the item so we can review your request and resolve the issue promptly.

If your return is approved due to a damaged, defective, or incorrectly shipped item, the $7.95 restocking fee will be waived, and we will work with you to provide an appropriate resolution.

Refund Processing

Once your returned item(s) have been received and inspected, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method, less any applicable restocking fee. Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at support@auralabs.net

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period
Notwithstanding the above, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
You’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@auralabs.net